The GoalsGuy is committed to providing you with world-class customer service and to making your shopping experience enjoyable, easy, and convenient. Taking the best possible care of our customers is our top priority – and that attention starts long before a customer calls with a question. In every effort we undertake, we seek to create greater value for our customers.
The GoalsGuy Customer Service Pledge
Our customers deserve our best efforts as well as our respect and courtesy.
We will always deliver the highest standards of product quality and service.
We will always over deliver and add greater value to each product and service we offer.
We will have staff available from 9:00 a.m. - 5:00 p.m. Eastern Time, to answer your calls. If you leave a message, we will return your call within one work day.
We will respect your privacy and never sell, trade or barter your confidential information.
At The GoalsGuy, we pride ourselves on being the best. You can buy online with confidence knowing that The GoalsGuy has excellent security, respect for your privacy and committed customer service. You can feel confident that your financial information will be safe and confidential while you do business with The GoalsGuy!
We Use State of The Art Security Technology.
Our checkout pages are secured by GeoTRUST and utilize 128-bit SSL to encrypt personal data offering the highest level of security possible. This means you can rest assured that communications between your browser and this site's web server is private and secure.
Your browser will show a special icon and may, depending upon your browser settings, inform you with a dialog when you are entering a secure page.
If you have an older version Internet browser that does not support secure transactions or if your computer is located on a local area network behind a firewall, you may want to select one of our off-line ordering options (phone, fax, or check) to place your order. Or, in the latter case, you may be able to have your network system administrator configure the firewall for secure transactions.
The Internet is Safe.
When you compare the Internet to other retail channels (Like mail order companies or even the local mall) your financial information is extremely safe.
It is easier for a thief to steal your credit card information from a carbon copy of a receipt or by tapping your telephone line than it would be for a thief to intercept an on-line transaction with GoalsGuy.com.
We suggest you make it a habit to monitor and verify your credit transactions on your credit card statement. That way there will never be a question about your transactions on goalsguy.com
If for any reason you need to speak with one of our Customer Service Representatives about your statement, call us toll free at 1-877-GOALSGUY (462-5748).
On-line Shoppers are protected by the Same Federal Laws as other shoppers.
We know it's common sense, and although the chances are unlikely that your credit card information would be compromised over the Internet. But it's nice to know that you are still protected by the same federal law (which limits your liability to a maximum of $50 in charges.), which protects any of your credit card purchases, no matter where they are made.
We want to hear from you and appreciate your feedback! If we can help you in any way, please don't hesitate to contact us.